What if a parent/guest doesn't have/know his/her passphrase?

  • If you are meeting with the guest in person, you may verify his/her identity using any form of photo identification.

  • If you are talking with them on the phone, you need a passphrase to make sure the person on the phone is who they say they are.  If they don't have a passphrase, have the student create one in the guest access portal, or resend their current passphrase to the parent/guest via email.

Guest Access Portal